Terms of Service

Last updated: 2026-03-26

1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and EnableUnion SASU ("Lastribe", "we", "us", "our"), governing your access to and use of the Lastribe website, mobile application, and all related services (collectively, the "Service").

By accessing or using the Service — including visiting our website, downloading our mobile application, creating an account, or joining our waitlist — you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service.

2. Legal Entity Identification

In accordance with Article L.111-1 of the French Consumer Code:

3. Definitions

The following terms have specific meanings throughout these Terms of Service:

• Service — The Lastribe website (www.lastribe.eu), mobile application (iOS and Android), APIs, and all related features and functionalities provided by EnableUnion SASU.
• Account — Your personal registration with the Service, secured by email and password, providing access to platform features.
• Content — Any text, images, photos, videos, data, comments, or other materials submitted, posted, or displayed through the Service by users or by Lastribe.
• Household — A group of individuals who share a living space and manage preparedness together. Each Household has its own PrepScore, inventory, and autonomy data.
• Tribe — A premium community group of users organized around shared geography and preparedness goals, led by one or more members with leader approval for membership.
• PrepScore — An informational readiness metric calculated across eight domains (Water, Food, Energy, Health, Communication, Mobility, Security, Community) based on your inventory, events, courses, and community participation.
• Premium Subscription — A paid subscription tier that unlocks additional features beyond the free tier, billed on a monthly or annual basis.
• Event — A scheduled preparedness activity (drill, training, community exercise) that users may participate in and submit evidence for.
• Evidence — Proof of Event participation submitted by users, which may include self-declarations, checklists, quiz results, photos, videos, or GPS coordinates.
• Risk Radar — A curated news feed providing localized risk information across seven categories, with AI-assisted classification and a computed Risk Index.

4. Eligibility

The Service is intended for users who are at least 18 years of age. By creating an Account or using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. We reserve the right to request proof of age and to suspend or terminate accounts that do not comply.

If you create or manage a Household within the Service, you represent and warrant that you have the authority to act on behalf of the Household members and to share relevant household preparedness data within the platform.

5. Account Registration & Security

To access certain features of the Service, you must create an Account by providing a valid email address and a password. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your Account information to keep it accurate.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at support@lastribe.eu if you suspect any unauthorized access to or use of your Account.

You are solely responsible for all activity that occurs under your Account, whether or not you authorized such activity. We are not liable for any loss or damage arising from your failure to secure your credentials.

6. Service Description

Lastribe is a community-driven emergency preparedness platform designed to help individuals and households assess, improve, and maintain their readiness for real-world disruptions. The Service includes:

• PrepScore — A readiness assessment across 8 domains (Water, Food, Energy, Health, Communication, Mobility, Security, Community).
• Inventory Management — Track supplies with quantities, categories, and expiry dates.
• Academy — Micro-courses on preparedness topics with quizzes and certifications.
• Events — Participate in preparedness activities and submit evidence of completion.
• Tribes — Join or create local community groups for mutual support and coordination.
• Risk Radar — A curated, AI-assisted news feed with localized risk information.
• Badges & XP — A gamified progression system recognizing preparedness milestones.

7. Pre-Launch Waitlist

Prior to the full launch of the Service, we offer a free waitlist. Joining the waitlist:

• Is entirely free and non-binding.
• Does not guarantee access to the Service, early access, or any specific launch date.
• Requires only an email address and preferred language.

You may remove yourself from the waitlist at any time by contacting us at support@lastribe.eu or by using the unsubscribe link in our communications.

8. Subscriptions & Pricing

8.1 Free Tier

The Service offers a free tier with the following features:

• Up to 50 inventory items.
• Access to 5 micro-courses.
• Basic preparedness tracking and PrepScore.
• Participation in public events.

The free tier may be modified at our discretion with reasonable notice.

8.2 Premium Subscription

Premium unlocks the full platform experience. Pricing (all amounts in euros, VAT included):

• Monthly: EUR 4.99/month
• Annual: EUR 49.99/year (~EUR 4.17/month)

Premium features include:

• Unlimited inventory items
• Barcode scanning for inventory
• Tribe creation and spot creation
• In-app messaging
• Panic mode (offline crisis interface)
• Full autonomy calculator (all 8 domains)
• Pet management
• Offline maps
• Full course catalog access

The specific features included in each tier may evolve as the Service develops.

8.3 Free Trial

New users receive a 1-month free trial of all Premium features upon account creation. During the trial period:

• You have access to all premium features.
• No payment information is required to start the trial.
• At the end of the trial, your account will automatically revert to the free tier unless you subscribe to a Premium plan.

8.4 Payment Processing

All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your credit card number, CVC, or other sensitive payment details on our servers. All payment data is handled directly by Stripe in accordance with their privacy policy and security standards.

8.5 Billing & Renewal

Premium subscriptions are billed in advance for the chosen billing cycle (monthly or annual). Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. A renewal reminder email will be sent before each renewal.

8.6 Pre-Renewal Notification (Loi Chatel)

In accordance with Article L.215-1 of the French Consumer Code (Loi Chatel):

• We will send you an email notification between 1 and 3 months before your annual subscription renewal date.
• This notification will inform you of the upcoming renewal and explain the cancellation procedure.
• If we fail to send this notification, you may cancel your subscription at any time after the renewal date, and we will reimburse the prorated amount for the remaining period within 30 days.

8.7 Cancellation & Refunds

You may cancel your Premium Subscription at any time from your account settings. Upon cancellation:

• Your premium access continues until the end of your current billing period.
• No partial refunds are issued for unused time within a billing period.
• Your account reverts to the free tier at the end of the billing period.
• Your data will be retained in accordance with our Privacy Policy.

In accordance with Article L.221-28 of the French Consumer Code, you acknowledge that the right of withdrawal does not apply to digital content supplied on a non-tangible medium once performance has begun with your prior express consent and your acknowledgment of the loss of the right of withdrawal.

8.8 3-Click Cancellation (Art. L.215-1-1)

In accordance with Article L.215-1-1 of the French Consumer Code:

• Online cancellation is available through the same channel used to subscribe.
• The cancellation process is accessible from your account settings in 3 steps or fewer.
• No phone call, postal mail, or additional steps are required to cancel.
• A cancellation confirmation will be sent to your email address.

8.9 Right of Withdrawal (EU Consumer Rights Directive)

Under the EU Consumer Rights Directive (Directive 2011/83/EU) and Article L.221-18 of the French Consumer Code:

• You have a 14-day cooling-off period from the date of your subscription during which you may withdraw without giving any reason.
• For digital content: this right is waived with your explicit prior consent when you begin accessing premium features before the cooling-off period expires, and you acknowledge the loss of your right of withdrawal.
• To exercise your right of withdrawal, send a clear statement to support@lastribe.eu. A standard withdrawal form is available upon request.
• Any refund due will be processed within 14 days of receiving your withdrawal request, using the same payment method.

8.10 Price Changes

We reserve the right to modify subscription pricing. If we change prices:

• You will receive at least 30 days' written notice by email before the new pricing takes effect.
• You may cancel your subscription before the price change takes effect without penalty.
• Continued use after the price change constitutes acceptance of the new pricing.

9. User Obligations & Acceptable Use

You agree to use the Service in compliance with all applicable laws and regulations. You must not:

• Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law.
• Post or share content that is defamatory, obscene, threatening, or that incites violence or hatred.
• Harass, bully, stalk, or intimidate other users.
• Engage in fear-mongering, alarmism, or collapse sensationalism.
• Promote political or ideological agendas unrelated to practical preparedness.
• Share military, paramilitary, or weapons-focused content.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Use automated systems, bots, scrapers, or crawlers to access or interact with the Service.
• Upload or transmit malicious code, viruses, or any software intended to damage or disrupt the Service.
• Circumvent any feature limitations, rate limits, or access restrictions.
• Send unsolicited communications (spam) through the Service.
• Create multiple accounts to circumvent bans, restrictions, or free-tier limitations.

10. Content Guidelines & Tone

Lastribe is built on a philosophy of calm, competent, and empowering communication. All user contributions must reflect these values:

• Data-driven awareness — not fear-mongering or sensationalism.
• Community building — not divisiveness or tribalism.
• Practical knowledge — not speculation or conspiracy theories.
• Empowerment — not alarmism or helplessness.

We reserve the right to remove any content that violates these guidelines and to suspend or terminate accounts of users who repeatedly violate them. Content moderation decisions are made with reference to the principles outlined in Section 16 (Digital Services Act Compliance).

11. User-Generated Content

You retain ownership of all Content you submit, post, or display through the Service. By submitting Content, you grant EnableUnion SASU a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, and distribute such Content solely for the purpose of operating, developing, and improving the Service.

You represent and warrant that:

• You own or have the necessary rights and permissions to submit the Content.
• Your Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
• Your Content complies with these Terms and our Content Guidelines (Section 10).

We do not endorse, verify, or assume responsibility for any user-generated Content. Views expressed by users are their own and do not represent the views of Lastribe or EnableUnion SASU.

12. Household & Tribe Data Sharing

12.1 Household Data

When you join or create a Household, all members of that Household share access to:

• Household inventory (items, quantities, expiry dates).
• Household PrepScore and autonomy data.
• Individual member contributions to the Household.

All Household members can see each other's contributions to shared preparedness data.

12.2 Tribe Data

When you join a Tribe, other Tribe members can see your:

• Display name and city.
• PrepScore summary.
• Listed skills and preparedness interests.

Tribe leaders have additional visibility into member activity for the purpose of coordination and community management.

12.3 Leaving a Household or Tribe

When you leave a Household or Tribe, your personal data is removed from shared views. Community posts and contributions you made may be anonymized and retained to preserve the integrity of community discussions.

12.4 Leader Responsibilities

Tribe leaders are responsible for moderating their Tribe, approving new members, and ensuring that all Tribe activity complies with these Terms and our Content Guidelines. Leaders who fail to uphold these responsibilities may have their leader privileges revoked.

13. Geolocation & Responsible Use

The Service uses location data in limited and specific ways:

• Profile location: Stored at city level only. We never collect or store your precise GPS coordinates for your profile.
• Event evidence: GPS coordinates may be submitted voluntarily as proof of participation in specific events. This is always opt-in.
• Tribe proximity: Calculated from city-level data to determine geographic proximity, not from real-time tracking.

We never continuously track your location or share it with third parties without your explicit consent. Be mindful when sharing location information in community contexts — even city-level data can be identifying in small communities.

14. Safety & Physical Activity Disclaimer

• Events may involve real-world activities such as outdoor exercises, first aid practice, or emergency drills. You participate at your own risk and must assess your own fitness and capabilities before engaging.
• The Service is not a substitute for professional emergency services, medical advice, or official government guidance.
• Offline/crisis mode: Cached data used in offline mode may be incomplete or outdated. Do not rely solely on cached information in a real emergency.
• Risk Radar: Risk assessments are AI-generated approximations and should not be treated as authoritative or exhaustive.
• PrepScore: An informational metric only. It is not a certification of actual readiness and should not be relied upon as such.
• Inventory tracking: Does not replace personal verification of your supplies. Always physically verify quantities, condition, and expiry dates.
• Users should maintain their own insurance coverage as appropriate for any preparedness activities they undertake.

15. Artificial Intelligence & Machine Learning

The Service uses AI and machine learning in the following features:

• News classification: Categorization, relevance scoring, and summary generation for Risk Radar content.
• Risk index computation: Localized risk assessments based on aggregated data.
• Content moderation assistance: Automated detection of content that may violate our guidelines.

15.1 Technology & Data Hosting

All AI models are self-hosted within our EU infrastructure using Ollama. No user data is sent to external AI providers (such as OpenAI, Google, Anthropic, or any other third-party AI service).

15.2 Training Data

Anonymized user feedback (votes, corrections, and other interactions) may be used to improve model accuracy. This data is anonymized and aggregated before use in training.

15.3 Limitations

AI outputs are approximations that may contain errors. They are not authoritative and should not be treated as professional advice. All AI-generated content should be considered informational only.

15.4 Human Oversight

All AI model behavior is auditable and adjustable by our administration team. We maintain human oversight of all automated processes that affect user experience.

15.5 Opt-Out

You may request exclusion of your feedback from AI training data by emailing privacy@lastribe.eu. Note that this applies to training data only — AI features that process public content (e.g., news classification) will continue to function as part of the Service.

16. Digital Services Act (DSA) Compliance

In accordance with Regulation (EU) 2022/2065 (the Digital Services Act):

16.1 Content Moderation

We moderate user content to enforce our Content Guidelines (Section 10) and applicable law. Moderation may be performed through a combination of automated tools and human review.

16.2 Reporting Mechanisms

You can report illegal content or violations of these Terms through:

• The in-app reporting feature available on all user-generated content.
• Email to support@lastribe.eu with details of the content and the reason for reporting.

16.3 Internal Complaint Handling

If your content is moderated (removed, restricted, or otherwise actioned), you will receive a statement of reasons explaining the decision. You may file an internal complaint within 6 months of receiving the statement. We will review your complaint and respond within a reasonable timeframe.

16.4 Out-of-Court Dispute Resolution

If you are not satisfied with the outcome of the internal complaint process, you may seek out-of-court dispute resolution through the consumer mediation process described in Section 28.

16.5 Transparency

We maintain records of content moderation decisions and publish transparency information in accordance with DSA requirements.

17. Intellectual Property

The Service, including but not limited to its design, features, functionality, logos, trademarks, user interface, underlying software, PrepScore algorithm, course content, and platform source code, is the exclusive property of EnableUnion SASU and is protected by French and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.

You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the Service or any of its components without our prior written consent.

The "Lastribe" name, logo, and all related marks are trademarks of EnableUnion SASU. Use of these marks without prior written authorization is strictly prohibited.

18. Privacy & Data Protection

Your privacy is fundamental to how we build and operate Lastribe. Our Privacy Policy describes in detail how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable French data protection law.

The Privacy Policy is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

19. Third-Party Services

The Service integrates with the following third-party providers to deliver its functionality:

• Stripe — Payment processing (PCI DSS Level 1 certified).
• Resend — Transactional email delivery.
• Expo — Push notifications for the mobile application.
• PostHog — Product analytics (EU-hosted, GDPR-compliant).
• Sentry — Error monitoring and performance tracking.

These third-party services are subject to their own respective terms of service and privacy policies. We are not responsible for the practices, policies, or availability of these third-party services.

20. Service Availability & Modifications

We strive to maintain the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

• Scheduled maintenance: We will provide reasonable advance notice when possible.
• Emergency updates: Critical security patches or bug fixes that require immediate deployment.
• Force majeure events: Circumstances beyond our reasonable control (see Section 26).

We reserve the right to modify, update, or discontinue features of the Service at any time. For significant changes that affect paid subscribers, we will provide at least 30 days' notice by email.

21. Suspension & Termination

21.1 Termination by You

You may delete your Account at any time from your account settings. Upon deletion:

• Your personal data will be deleted in accordance with our Privacy Policy.
• Any active Premium Subscription will be cancelled immediately with no refund for the remaining billing period.
• Community content you contributed may be anonymized and retained to preserve the integrity of community discussions.
• Before deletion, you may request a data export (GDPR data portability right) by contacting support@lastribe.eu or through your account settings.

21.2 Termination or Suspension by Us

We may suspend or terminate your Account if:

• You violate these Terms or our Content Guidelines.
• We are required to do so by law or court order.
• Your Account has been inactive for more than 24 months.
• We reasonably suspect fraudulent, abusive, or unauthorized activity.

Where possible, we will provide notice and an opportunity to remedy the issue before suspension or termination. For serious violations (e.g., illegal activity, harassment, security threats), we may act immediately. In all cases, you will receive a statement of reasons explaining the decision, in compliance with the Digital Services Act.

22. Accessibility

We are committed to making the Service accessible to all users in compliance with the European Accessibility Act (EAA) and the Web Content Accessibility Guidelines (WCAG):

• We target WCAG AA compliance for all content.
• We target WCAG AAA compliance for critical information (alerts, scores, safety-related content).
• An accessibility statement will be made available on our website.

If you encounter any accessibility issues, please report them to support@lastribe.eu. We take accessibility reports seriously and will work to address them promptly.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory.
• We do not guarantee the availability, accuracy, completeness, reliability, or suitability of the Service for any particular purpose.
• The PrepScore is an informational metric only and does not constitute a guarantee, certification, or professional assessment of your actual readiness or preparedness.
• Emergency preparedness involves real-world risks and uncertainties that no application can fully account for.
• You are solely responsible for all decisions and actions taken based on information provided through the Service.

Nothing in these Terms excludes or limits mandatory consumer rights under applicable EU or French law.

24. Limitation of Liability

In accordance with Articles 1231-1 to 1231-7 of the French Civil Code, and to the maximum extent permitted by applicable law:

• EnableUnion SASU shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities.
• Our aggregate liability for any and all claims arising out of or relating to the Service shall not exceed the greater of: (a) the total amount you paid to us in the 12 months preceding the claim, or (b) EUR 100.
• We are not liable for any actions, decisions, or consequences resulting from your reliance on information provided through the Service.

Exceptions: Nothing in these Terms shall limit our liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence (faute lourde) or willful misconduct (dol); (c) death or personal injury caused by our negligence; or (d) any other liability that cannot be excluded by law.

25. Indemnification

You agree to indemnify, defend, and hold harmless EnableUnion SASU, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms.
• Content you submit, post, or share through the Service.
• Your violation of any third-party rights, including intellectual property or privacy rights.

26. Force Majeure

EnableUnion SASU shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, volcanic eruptions).
• Epidemics or pandemics.
• War, armed conflict, terrorism, or civil unrest.
• Cyberattacks, including DDoS attacks, ransomware, or infrastructure compromises.
• Government actions, embargoes, sanctions, or regulatory changes.
• Power outages or telecommunications failures.
• Internet disruptions or DNS failures.
• Failure of third-party service providers essential to the operation of the Service.

27. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict-of-law provisions.

Any disputes arising from or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France.

EU consumers: In accordance with EU Regulation 1215/2012 on jurisdiction, if you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of domicile.

EU Online Dispute Resolution: The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

28. Consumer Mediation

29. Modifications to Terms

We may update these Terms from time to time. When we make changes:

• We will update the "Last updated" date at the top of this page.
• For material changes, we will provide at least 15 days' notice by email before the changes take effect.
• For changes affecting Premium Subscription terms or pricing, we will provide at least 30 days' notice.
• Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
• If you disagree with the changes, you must stop using the Service and may delete your Account at any time.

30. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

31. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of EnableUnion SASU to be effective.

32. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and EnableUnion SASU regarding the use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us regarding the Service.

33. Contact

For any questions, concerns, or requests regarding these Terms of Service: